Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Chat bots have ballooned in popularity in recent months, and now we’re seeing some interesting examples of how that technology, where computers interact and respond to human requests, is being used to ...

(MENAFN- News Direct) Email is far from dead. In fact, it is still one of the most powerful ways to connect with customers, nurture relationships, and deliver important updates. The challenge is that ...

Zendesk said Thursday a hacker gained access to support information for some customers of its online help desk software. “We’ve become aware that a hacker accessed our system this week,” wrote Mikkel ...

The travel industry was hit hard by the COVID-19 pandemic, as March 2020 saw so many routes shut down across the globe, and some countries closing their borders to international visitors. For Spanish ...