Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a reflection of the company's product strength, ...

Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

While much of the SaaS world is tightening its belt, Zendesk is doing the opposite and honestly, it's hard to argue with the logic. The company has announced a definitive agreement to acquire ...

Zendesk's customer experience platform is getting a fresh injection of artificial intelligence. The company is expanding its Zendesk AI solution by launching what it describes as "highly sophisticated ...