Zendesk, the San Francisco-based customer support software company with Danish roots, has grown from offering a simple helpdesk tool to becoming a major force in the world of customer support software ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

LONDON & SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

I recently had the chance with Mikkel Svane – founder, chairman and CEO of Zendesk – to discuss customer service, entrepreneurship, company culture and customer support, on the occasion of the ...

LAS VEGAS, March 26, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) today launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

Zendesk has a new feature out today, that lets customers send private Facebook messages that automatically go to agents as Zendesk customer service tickets. What this means? It’s getting easier than ...

Fintech startup Brex has advice for other startups struggling through the economic crisis: It may be difficult to sell your wares to new customers right now, but there are things you can do to get ...