CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2's 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer ...

Forbes contributors publish independent expert analyses and insights. Steven covers accessibility and assistive technologies. A little over a year ago, I posted a story about how artificial ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced plans to make the Genesys Cloud™ platform available on the AWS European Sovereign Cloud, a new independent cloud ...

As launch partner for AWS European sovereign cloud, Genesys Cloud will have its own sovereign EU cloud by summer.

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan. 31, 2024). After achieving ...

When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech ...

Investor demand for IPO could be 'litmus test' for AI appetite -analyst Company notched a valuation of $21 billion in 2021 fundraise Backers include PE giants Permira, Hellman & Friedman Oct 21 ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Phil Carrai knows what it’s like to venture into the ...