Blink Charging (BLNK), one of the leading EV charging companies across North America and Europe, is unleashing Plug&Charge technology to make an effortless experience, prompting further zero-emission ...

Simon Harrison is SVP and CMO at Avaya leading global marketing for the company’s dominant position in the digital communications market. In a recent report, McKinsey perfectly captures the need for ...

We’ve all been sold on the concept of “customer delight,” but is it the most effective strategy for reducing churn? While creating positive customer interactions is important, investing lots of time ...

Tom Lewis is the SVP of Consulting at TTEC Digital and leads the organization's thought leadership around the intersection of AI and CX. ChatGPT was one of the fastest-adopted technologies in history, ...

The customer effort score (CES) is a metric that is used to measure how easy it is to do business with a brand. The metric involves asking customers to rate their experience with a brand on a scale ...

SAN RAMON, Calif., Dec. 17, 2025 /PRNewswire/ -- Leading cloud-native digital banking provider, Lumin Digital, today announced that Neighbors Federal Credit Union, based in Baton Rouge, LA, has ...

Leaders have always needed to innovate to meet demands from the business and customers, but recently customer experience has been reimagined for an increasingly digital, contactless world. Customer ...