To the eyes of your customer, a great customer experience should look like it was a cinch–a piece of cake–to pull off. To the extent that your efforts are even noticed, great customer service should ...

Performance standards are the pre-established guidelines your small business has in place for various areas of business operations. Customer service performance standards dictate the ways in which ...

Indisputably (although many continue to dispute it), customer service and the customer experience have been improving steadily year after year, by any objective measure. Including in such areas as: • ...

Kenya Bureau of Standards Managing Director Esther Ngari. As we celebrate Customer Service Week, it’s essential to highlight what truly fuels successful customer relations—trust, consistency, and ...

Small-business owners get plenty of wake-up calls. They come with the territory. One of the most jarring can come in the form of a question from a customer or supplier who observes that all businesses ...

In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction. One of the ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

“This legislation ensures that federal agencies are responsive to the taxpayers who fund them by requiring the development of customer service standards and performance measures at each agency,” ...

In a world where mental health is gaining the attention it deserves, my responsibility as a leading clinician goes beyond therapeutic practices. It extends to providing a customer experience that ...

The BitLicense just got a little tougher with new mandatory standards for treating customers right. The New York State Department of Financial Services (DFS) has established customer service standards ...

Financial Affairs provides sound financial management and services, assuring proper stewardship of university resources. As we mirror the university’s core values, we partner with our customers to ...