J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

Lokam.ai, a voice-first AI platform built for automotive dealerships, has officially launched in the U.S., introducing a new approach to overlooked customer follow-up across both sales and service.

Today’s vehicles, including hybrid and electric, are more connected than ever. We may not be Jetson’s level yet (as much as we may have hoped), but contactless digital experiences have dramatically ...

In August, Jack Kare got a call from one of his regular customers. The man said his daughter needed a new car—but she lived hours away from Pat Milliken Ford, on the other side of Michigan from the ...

There is arguably no industry that has been more disrupted in the last decade than automotive. Electric cars, automotive driving, emissions control, shared economy, digital-only auto sellers, changing ...

Auto-Owners is a great choice for people who want reliable customer service and don't mind working with an agent. ValuePenguin gives it 4 out of 5 stars. Auto-Owners is a good insurance company, and ...

Hendrick Automotive Group is one of the largest privately owned automotive dealership groups in the United States. The Charlotte, North Carolina–based company operates more than 130 dealerships, ...

Automotive maintenance and repair can get expensive, which is why many car owners prefer to do maintenance at home, at least the easy DIY auto projects. If you're one of these DIYers, you may have ...

Kin, the direct-to-consumer digital home and auto insurance and home financing provider, earned three honors from USA Today ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...