How can businesses improve customer service for today’s customers? A recent Interactions report explores the solutions meeting today’s customer expectations. Bad automation feels like a bad sci-fi ...

Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...

CARY, N.C. — To revamp its internal credit scorecard program, Prestige Financial Services recently announced that it has chosen business analytics software and services company SAS for the job Noting ...