The feature has now become the most popular way for Kindle Fire HDX customers to contact Amazon's customer service department. CNET contributor Don Reisinger is a technology columnist who has covered ...

When Amazon launched its new Kindle Fire HDX tablets a couple of months back, many were interested to see the company had included an on-device ‘Mayday’ customer support button. With the e-commerce ...

With the tap of a button on any of the new Kindle Fire HDX tablets, Amazon promises that a frustrated user can get free tech support and tips from a live agent via video, hopefully within 15 seconds.

It's been two years since Amazon introduced the Mayday Button, allowing users of its Kindle Fire HDX tablets to connect via video chat to live customer service agents. The online retailer also ...